Privacy Statement and compliance with the General Data Protection Regulation – GDPR.

What kind of personal data do we collect and why?

Data we collect from users and visitors of the eshop.karamanlidika.gr website may include personal data, such as name, email address, personal account options, transactional data, such as purchase information, and technical data, such as information about cookies.

Personal data is used to process the order, make sure the website visitor has a full experience thereof and for everything else described in the terms of use of eshop.karamanlidika.gr. The customer has, within the framework of telecommunications privacy legislation, the rights of information, access and objection as provided for in articles 11 to 13 of Law 2472/1997, as amended by Law 3471/2006.

Personal data is not only data created by user interaction with the website. Personal data is generated by technical processes such as contact forms, comments, cookies, analytics, and third-party add-ons.

Comments

When visitors leave comments on the site, we collect data displayed in the comment form as well as visitor’s IP address and browser string to help detect spam.

After your comment is approved, your profile picture is visible to the public within your comment box.

Contact Forms

When someone uses the contact form, we do not keep any data. When someone subscribes to our newsletter, we use the email to send informational and promotional messages.

Cookies

If you leave a comment on our website, you can choose to save your name, email address and website in cookies. These are for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and log in to the website, we will create a temporary cookie to determine if the browser accepts cookies. The cookie does not contain personal information and it is deleted when you close your browser.

When you log in, we will also create various cookies to store your login information and screen preferences. Login cookies last for two days and screen options cookies last for one year. If you select “Remember me”, your connection will remain for two weeks. If you log out of your account, login cookies will be removed.

Plugin: WooCommerce

We collect information during checkout at our store.

What kind of information we collect?

As you visit our website, we will monitor:

The products you have visited: so that we can show you recent products.

Location, IP and browser: to estimate tax and shipping charges.

Shipping address: to calculate shipping costs, before shipping the order.

We also use cookies for the contents of the basket, during your browsing.

When purchasing we ask for name, billing and shipping address, email, phone.

We use this information to:

Send an update about your account and your order.

Responding to your credit requests or complaints.

Payment processing and fraud prevention.

Set up an account for our store.

Compliance with legal obligations such as tax calculation.

Improving our store offerings.

Send informational and promotional messages if you choose.

If you create an account we will store your name, address, email and phone number, which will be used for the checkout page in future orders.

In general, we retain necessary data as long as necessary for the purposes of collection and use and as long as we are legally obliged to continue doing so. For example, we keep the details of completed orders for 10 years, for accounting and tax purposes. These include name, email, shipping and receiving address.

Who has access?

Company employees, such as the store manager, have access to customer information, such as name, email, and billing and shipping information, to execute orders and support you.

Payments

We accept payments with Visa and Mastercard cards, through Eurobank. When processing payments some of your data will be sent to Eurobank, including information required to process or support the payment, such as payable amount and billing information. Read Eurobank’s privacy policy for more information.

Built-in content from other websites

Some articles on this website may contain embedded content (i.e. videos, images, articles, etc.). Embedded content from other websites behaves exactly in the same way as if the visitor had visited the other website.

These sites may collect data about you, use cookies, incorporate additional third-party tracking, and track your interaction with that included content, including tracking your interaction with the included content if you have an account and are logged in to that site.

With whom do we share your data?

If products are transported by a partner carrier, we share the customer or recipient name and shipping information with the courier company “___” to ship your order.

For how long do we keep your data?

Maintaining inactive accounts: 5 years

Maintaining pending order: 1 year

Maintaining failed orders: 1 year

Maintaining canceled orders: 1 year

Maintaining completed orders: 10 years

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can automatically recognize and approve comments that follow, rather than holding them in an approval queue.

For users who register on our website, we also store the personal data they enter in their user profile. All users can view, edit or delete their personal data at any time (except for being able to change their username). The administrators of this website may also view and edit this information.

What rights do you have with your data?

If you have an account on this website or have left feedback, you can request to receive an extracted file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete the personal data we hold about you. This does not include data we are obliged to keep for administrative, legal or security reasons.

Where will your data be sent?

The European Data Protection Regulation requires that data about European residents transferred outside the European Union are protected according to the same standards as if the data were in Europe. We ensure that these standards are met by us and by our third-party providers, with binding rules, in accordance with Laws 2472/1997 and 3471/2006 on the “Protection of Personal Data and Privacy”.

Guest comments may be screened through an automated spam system.

Contact Info

The addresses and phone numbers of our stores are:

1. Fanis’ Karamanlidika ‘Pastirma’ Store, 41 Evripidou street, 10554, Athens, 210 3217 238
2. Fanis’ Karamanlidika ‘Mezze Restaurant’, 1 Socratous street, 10552, Athens, 210 3254 184
3. Fanis’ Karamanlidika ‘Food Artistry Restaurant’, 119 Ermou street, 10555, Athens, 210 3219 119

You can contact us by using the contact page on the subject: “Regarding the protection of personal data”.

Additional Info

How do we protect your personal information?

The measures we have taken to protect our users’ personal data include technical measures such as encryption, security measures such as verification, as well as measures such as staff training in data protection.

What kind of data breach procedures have we adopted?

The procedures we have in place to deal with potential or actual data breaches include good practices, proactive security, integrity monitoring, an internal reporting mechanism and a contact mechanism for your information.